Recently, I called someone I had done business with to tell them thank you. I wanted to let them know that they had done a great a job and that I had really appreciated their efforts. The response was one of utter delight and surprise. She was quite taken back and kept telling ME thank you.
So often, we call a company to voice our dissatisfaction with their product or their customer service. Yet, when something goes well we are often silent. The old adage says, “Have something good happen tell one or two people, when something goes wrong tell ten to twenty people.” Worse than that, we embellish the story beyond belief. Why is that? Shouldn’t we shout from the rooftops when things go well and tell as many people as possible?
A simple and heartfelt thank you cost you nothing. It is free and the payoff is great. Today, I urge you to appreciate someone.
So often, we call a company to voice our dissatisfaction with their product or their customer service. Yet, when something goes well we are often silent. The old adage says, “Have something good happen tell one or two people, when something goes wrong tell ten to twenty people.” Worse than that, we embellish the story beyond belief. Why is that? Shouldn’t we shout from the rooftops when things go well and tell as many people as possible?
A simple and heartfelt thank you cost you nothing. It is free and the payoff is great. Today, I urge you to appreciate someone.
Thank You…Two simple words that go a long way.
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